Frequently Asked Questions

Virtual Offices

How long does it take to set up a virtual office?

Once we receive the signed contract and payment details, your virtual office will be up and running within 24 hours.

What if I need an extra service that is not part of the packages listed?

If you require something a bit different or you need to add extra services to your package, just talk to us! We will customize a package to suits your company's needs.

What is a dedicated switch number?

A dedicated switch number is a telephone number exclusive to your company. It is directed to our main reception and answered in your company name. This telephone number can be placed on all your business cards, letter heads, and marketing material.

What is the minimum term I can sign up for?

The minimum term is three months, if you choose to extend your contract, this can be arranged.

Is a security deposit necessary?

A refundable security deposit of 3 months service fees will be payable prior to commencement.

What happens when a call is received in my company name?

The call will be answered in your Company Name and depending on your instruction, our team will either:
1. Advise the caller that you are unavailable and give the caller the option to leave a voicemail for you on your personalised mail box;
2. Advise the caller you are unavailable and take a message which can be e-mailed directly to you;
3. Forward the call to an alternative number

What happens if a caller dials my number out of office hours?

If a caller dials your dedicated number after office hours, their call will be automatically transferred to a digital voice mail box. The voice mail box will have your pre-recorded personal greeting. You will be able to access your personal voice mail box by using a private password which you can use at anytime from anywhere in the world.

How will I receive my messages?

When signing up for Premier Connection there are various options available for retrieving your messages;
• We can call or e-mail you with each new message
• Premier Connections can log your messages and send a daily e-mail before close of business each day with all details
• Faxes can be forwarded immediately, attached with your weekly post or held until your request the information.

Is there room for expansion?

Many of our virtual clients have progressed from a virtual office to one of Premier Business Centres, serviced offices. Premier Business Centres can provide you with a preferential and competitive rate in several locations throughout Dublin and Belfast.

What happens if I need to meet a client at the address of my virtual office?

Premier Connection clients can book a meeting room or a hot desk in advance with our business centre coordinators. You can avail of a meeting room or hot desk at a preferential rate for an hour, half or a full day at a number of our business centre locations.